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Martin Jones
59d 7h

"Show as Greyscale" not working right now?

Completed

I don't know how long it's been happening, but as of this weekend, when I check the "show as greyscale" box in the page properties, there is no change to the displayed image.

1
Heber Allred zzTakeoff59d 1h

Hi Martin. We have tested on our end and it's working fine for us. Is it still having issues for you? If you can chat in to our support chat with the specific project and page, we will dig further.


Just to clarify, this applies grayscale to the page only (not takeoff objects on the page).

Martin Jones 59d 0h

Hey Heber, it's still going on - but only on Edge. Greyscale mode seems to be functioning fine on my Chrome browser on the same planset. That's a strange one - I thought it might be my experimental dark mode getting in the way, but that doesn't seem to be the issue either. I'll open up a support chat and see if they can reproduce it.

Martin Jones 58d 4h

Gents, I think you can file this one as nonreproducible and close it. I did a full reset on Edge this morning, cleared the cache, and relaunched. That cleared it up and it's functioning normally.

Heber Allred zzTakeoff55d 3h

Thanks Martin 🙂 I'm glad it's working.

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